You'll get a MUCH better result if you go there and ask nicely to see them. Don't assume they are at fault, it will only make things much harder for you.
Instead, go there with your objective thinking cap on and listen to what they say, take all the information on board and then ask some other experts about what has been said. Try to take someone with you who might know a lot more about these things.
Think about trying to find out WHY rather than WHO and the WHO will work itself out in the end.