I guessed as I had a lot of trouble with the assessor when my previous R34 was stolen. I went there to see the car the first day they had it...told them it was a write-off...they took 4 weeks to make the same decision, then they held my premium and delayed my pay-out even though they had someone resposible for it. I got everything sorted the second I rang the GM, he couldn't understand why the people handling the claim had made such a balls-up, especially when the Detective in charge had already called weeks before to clear the situation up.