My main problem with TNT is their invoicing - in particular their bogus Account Service Fees.
I was quoted $24.19 over the phone by TNT to send a parcel Sydney to Dubbo, so I told my customer and he added that exact price onto his payment to me.
When I received the TNT invoice it was for $34.64 - the original $24.19 PLUS an account service fee of $10.45 - more than half the freight cost again! Surely this is illegal!
I refuse to pay $10.45 to someone to print an invoice - nobody else can do that - no other courier company does that - so why should they be able to get away with it? Ive just short paid my invoice and I will probably be blackbanned by TNT but Ive just bought some couriers please dockets and im happily sending things for half the price and no account service fees!