ever written off a car? do it all the time! wrote one off last week, writing one off right at the moment, will write one off next week.. its great fun!
To expect timeliness from an Insurance company is like getting free beer, its not gonna happen!
Thats pretty good actually, usually at a not-at-fault claim they can take months to process it. I think the record was 3 months in an old car to get it fixed, all because somebody was being a ****ing tool.