Hi Guys
I appologise for the delays for quite a few peoples turbo's.
The orders we receive are world wide now and trying to fulfill the demand for them has obviously become impossible to stick to given the 3 week time frame offered when ordering.
We have stopped taking highflow orders now from the forum and website and will not be taking orders now until a few things are back under control.
The first being my health.
Not many people are aware but i have a health problem and this places me in hospital every second day.
This started just after easter when i were told i would need a liver transplant unless i were to go on a series of treatments, Dialysis.
I personally did not want to make this public knowledge and i think i had the right to do so.
At the moment around 30 highflows a week are completed which has to stop.
Myself and business partner work hours that can only be seen as stupid to try and keep up with the demand.
We have been sending work to GCG and MTQ to try and take some pressure off and over the last few weeks have since been turning all new customers away from highflows.
The general parts from Japan are always kept under control and the delivery times are solid.
Payment is requested up front for highflows for the reason being that on any day regardless of orders sent out or coming in there are around 60 on order.
This can vary between highflows for GTR GTST CT20 CT12a in shop rebuilds and modifications.
We do not just do highflows.
When payment is made you are assigned a number and the turbo is only seen to when that number comes around as we believe the people that ordered before others have the right to have theirs done first.
All turbo's are hand built to exactly the same specification as the last and things can go wrong, housing's slipping the chuck of the lathe electrical failures, stock problems etc.
Manwhore:
Please remember that i tried to force a refund on your order and that i did ask you to try someone else as you were in a hurry.
You were very persistent with keeping the order and were well informed of delays and time frames.
I have answered over 30 of your PM's in the time you have ordered the turbo and taken many many phone calls.
I generally receive around 50 phone calls per day with an average of 5 minutes per call thats over 4 hours on the phone per day that i cannot work.
Phone calls are no longer taken as many people assume that i work 24 hours a day and it is fine to call at 11:30 at night. *
The private message service is there for contact and so is email.
I reply to PM's and emails every night into the hundreds without fail and if it is not seen to that day it will certainly be the next regardless of the issues listed above.
I would like to bring up again that it is only because of personal health issues that we are not fulfilling the orders like we used to and for that i am sorry, I value my life and wish to live as long as everyone else and if it is considered selfish of me to think that because a few people have made orders for a material object that is taking a few weeks longer then expected i am truly sorry.
Business apart from highflows is just fine and the parts service is booming.
We will continue to offer Japan direct prices and effort to keep you wanting more
For those that have highflows on order they will be done all i ask is for a little understanding given the situation i am in.
I do have obligations that are out of my hands and unfortunately i cannot help this.
Refunds are available and always have been to anyone that is not prepared to wait for their turbo.
We have zero build failures out of hundreds and hundreds of highflows and if we are not happy with a turbo it is not sent out and is built again.
We will continue to stand by these standards and look at the results and smiling faces proudly and hope to continue as one of SAU's and NS.COM's biggest traders.
Regards, Aaron