Right, Under promise, Over Deliver, retail 101.
I'm not upset that it's taking a bit longer, I'm disappointed because we discussed a time-frame, and they couldn't keep it, and they didn't ring me to tell me it was going to take longer.
Also, it took more than 24hours, just to apply tint to 1 window, I know they out-source the tint... but it doesn't take 24 hours to tint 1 window.
also, they charge by the hour, so the longer they take, the more I pay.