The modem is using the latest firmware and is quite ventilated. No cables are used because our computers are not physically conected to the modem - ie were all using wireless adapters. The isp that Im with is Internode - so in saying that, has other people with internode experienced the same problem? I remember also that when the connection does drop out, only sometimes do I need to reset the modem. If I wasnt paying so much for internet then I wont be making a big deal out of it but then again its a problem none the less.