No pm required on two seperate occasions friends of mine have had problems requiring after sale support. On Both occasions support was not received because the product was very recently superseded. One of the products was returned with a hole drilled through it with a note saying that it needed a firmware upgrade but it was no longer supported so please buy the new product.
Sounds unbelievable, I know I couldn't beleive my eyes when I saw it, but many people from the club will verify this one.