Racv.. Dealing with the call centre wasn't too bad, think it was more the assesor side of things is a joke. First off it was 'the assessor is on annual leave' like I give a f**k, get another one. So from what I've pieced together now, initial assessor saw it after probably 2 weeks of sitting at their preferred repair centre, maybe not his fault claims hadn't told him it's there etc.. He was the one that said it might be a write off.. Then I think he went on leave, I told them that's not my problem get someone else on it.. That new assessor said it'd be repaired, which I wasn't happy about.. Waited for his call for 2 weeks, called racv and repair centre a few times, who both said we're waiting for the assessor.. Told them not good enough escalated etc etc.. Then yesterday was on hold for 20 minutes (to be fair pretty much the only time I'd really been on hold) got disconnected at 20 minutes, was going to call back and lose my shit, 5 seconds later assessor calls and says it's a write off. Went to pick up my belongings that afternoon, and repair centre receptionist and guy managing my job both had no idea it'd been declared a loss as the assesor hadn't called yet, and they both made comments that lead me to believe he's pretty useless at calling people/customers back