Almost 25yrs working IT here, from on tools to mid/upper manager levels within everything from ASX listed national MSPs, through to small scale internal IT, and now still doing IT, but for a community focused Social Enterprise (where we must give 50% of profits back to community and social programs and also can run our own, i.e. I go get grants from AusGov to do cool shit for people such as free Cel-Fi mobile boosters across 3 LGAs etc).
Guess which one is better? The one that is less sales focused and more community focused. Corporate IT is f**ked, I was very close to leaving the industry also. Workers, systems, and technology are just tools to drive a bottom line, so everyone wants it for nothing and max return on that nothing. IT, to me, is primarily supposed to be a way to solve problems and drive improvement, be that business or community related. Not have a KPI to sell 100x Office 365 E3s this month or close 50 tickets, that just breeds the wrong behaviours IMO.
Everybody thinks it's easy, my cousin does it etc etc, it used to be seen as more white collar/specialist work. The tech has helped in some ways (to make things easier) but worse in others. I am personally not a fan of administering Office365/InTune etc at ALL, give me o prem exchange ANY day, but I was very good at it and I know some people really struggled with it when things went wrong.
I contracted in Melb for a while and I knew very early on that metro IT in particular was not for me.
I support this move, especially if it improves your work life balance.