everything i was going to say has already been said. If I knew it was going to be this much hassle, I would've gone into autobarn or wherever and bought the thing off them instead.
I do realise that most of the old women who work for australia post are rude, self-righteous, ignorant and totally incompetent. In my experience, if you want something done, you're better off talking to the manager/postmaster.
all i want is the goods i paid for, i don't think that is being unreasonable.
anyway, hopefully third time lucky.