Ok a detailed report of everything that happened has been submitted to the council, and i have had confirmation that it was received. The guy in charge assures me it has been forwarded to the claims department and to get in contact with him in 3 weeks... I wont accept 3 weeks, ill be ringing him first thing monday morning. Apprently if it is established that it IS the councils fault i will have to get 2 quotes for repairs and then submit them and they will cover the costs...
Does anyone know what i will happen if they are unable to match the color? i have a custom pearl and if it dosnt look spot on I wont drop this...
Cheers.