I went in there with Aurora looking for an exhaust last year. There were *no* customers in the store when we went in, and he really didnt look all that busy. I asked for a price on a Trust exhaust and he just grunted, pointed at an exhaust hanging on the roof and said "is that all?" and walked off. There was no price marked on the exhaust, nothing, so I left. I used to work in retail and do know some people want the highest level of service, but I believe Im not one of these people. I actually *hate* talking to sales reps, id prefer to just research what I want before hand, go into a shop and buy it. But when something doesnt have a price on it, it makes it difficult.
I dont know who it was who served me, wether he was having a bad day or not, but it takes all of 30 seconds to look up a price on something. I know if I owned the business id rather spend 30 seconds looking up a price and possibly getting a sale out of it, than ignoring people in the store and definately loosing money out of it.
But as Blitz said above, look at the quality of there cars, they still seem to be able to do some *extremely* impressive work, and thats what it comes down to. However you are treated there is what counts, if you feel like they deserve your money, so be it, shouldnt be based entirely on other peoples experiences