i would have to agree with simon on this one.i dont think id want them touching my car again . take the pics then id go to auto electrician or get a mobile one out to fix the problem even if its just to cut out the shoddy work and bypass the imobiliser.i would think its fried the alarm anyway and id be demanding a complete new install.mark the old one somehow so you know they have replaced it.big picture is can you afford to get this done out of your pocket and wait to get re embursed???????if not you will have to get them to fix it.also what are the issues if you bypass imobiliser and it gets pinched with no alarm. maybee a call to insurance company wouldnt go astray. regards mike