It sounds like every other car yard around then.
When I bought my new XR6T I had the 3 year factory warranty on it, but even when I had a few problems they would still try and stuff me around. I had a solenoid go in the gearbox and they said they had the parts waiting for me, so I dropped the car off and picked it up later, but within 50m the problem was back. Turns out they didn't even try to fix it..
They then told me that I needed to leave the car overnight, but there were no loan cars available! As soon as I asked to speak with whoever was running the show I was driving home in a 5 speed Focus loan car.. (and yes it did its fair share of corkscrew/gorge road runs in the day I had it!)