I got a bad experience today.
the story started last tuesday.
On tuesday(4/4/06), i rang up EDITED in springvale and ask for a C-west style grille for subaru wrx GC8 99.
Firsly, the officer said yes and it is in stock for au$85. then i replied to pick it up within this week(that's mean last week). On last Friday when i was in the city, i rand up EDITED again and check if there is any stock in the EDITED shop. they told me that it is in stock and welcome to have a look. (actually, i live in SE melbourne)
when i reached the EDITED shop and ask for the grille, they showed me the different one and the price is au$95. since this is a gift for my friend, i don't mind paying $10 more.what i am worried is i don't want to buy somethings that he doesn't like. so i ask them if my friend doesn't want it, can u give me a refund on that? then the staff rang the EDITED shop and he was told to approve. so i ask for a tax invoice for the grill. I asked if i can get the refund in the EDITED shop if i wish to, then the staff said it is only available here. than i said ok. For me, it doesn't matter to drive far away if they can give the refund.
On saturday(8/4/06), i showed the my firend the grill and he doesn't like it, then i rang up the EDITED shop and asked them to get back the refund on monday(today). they told me to come and promised giving me back the money.
today at about 4:30pm, i reached the EDITED shop.i was supposed to get the refund. however, the staff in they shop said that the grill has already been damaged and that's why i can get back the refund. However, the grill is still in the bag and unopened. i don't know where is the damaged as well as it is very unreasonable to say that..please see the attachment.
also the staff destroyed the receipt that he gave me. i was very angry. because i realised that customer has their owned rights to get their tax invoice. then i tried to rand up EDITED shops and see if they can help me out. However, I was punished with very rude language in the phone conversation.Finally he written down something(see attachment) and get me out of the shop. Of couse i am not agree with, and then try to fright for my rights. 2 minutes later, the staff push me down onto the floor and said something chinese XXX language like(XXX your mother).....
that's the end of my story.
anyone can advise me on what i can do????
