"Dear Telstra Customer,
Just a little note to let you know we understand your anger in the recent price hike. But it should be noted that you have no choice. We are a big company and you will pay what we tell you. If you don't like it, start your own telephone company.
We have the cables, you need the telephone. So sad, too bad. Sucks to you.
We have enclosed a little picture to help outline our response. Have a nice day and keep those "cheques" coming, folks.
Remember, "We don't care. We don't have to".
Warm regards,
Telstra Australia"
See attached