fair enough if somethings farked, it needs replacing, i'm not a complete f**king idiot you know... it would, however, in my case anyway (not sure about with Konrad) be nice if they called me and told me that this, this, and this needed replacing as well, and to do this, it would have cost $X.
i could have then decided if i wanted them to do the work or not etc.
no, they didn't do that, they just hit me with it all when i rocked up, with the exact amount from the quote, IN CASH (i'm not talking some piddly like $100 oil change here, i'm talking $4k Cash) and then refused to let me take the car until i coughed up the rest of the money.
When i told them, no, i have a quote, i am paying what is on the quote, i give no fark if you did UNAUTHORISED work to the car (and over half the work they did was f**kED UP ANYWAY and i had to spend MORE money to fix it, because they wouldn't), they made a big scene about it and started arguing with me in front of other customers!
I'm sorry, but that is f**king shithouse customer service, and i will never, ever, ever take my car to them again.
and that's only the tip of the iceberg with my beef with them.