I hope you have better luck with the council than i did.
I hit a f**kin pothole on the highway one night, it snapped my hicas lock bar in 2.... i lodged a complaint with the council etc, had receipts for repairs, had statements saying that it was dangerous etc, and that peoples lives were at risk, had photos... and after 4 weeks of them f**king me around, the come back with "Nope, we will not help you at all, and if you don't like it, tough shit" even though i pointed out that the car actually swerved into the adjoining lane, nearly hitting a car, due to the rear wheels having no directional control....
:@