I don't think anyone has had any problem processing what Graeme has said. A number of, obviously professional, people (people required to do a lot of unpaid overtime in order to do their job) in this thread disagree that paperwork and overtime are an excuse to do a job poorly and to be rude. I do not disagree that the process requires improvement and that increasing efficiency is positive. We are suggesting that the police arent the only people over worked with paperwork, and some of us even manage it, like Graeme does, with a smile.