The impression I got when I drove there a couple of times is that it's basically two guys who buy halfcuts and wrecks and fill containers with bits then sell them off. Quality of parts and service don't seem to take a high place on their priority list, but that being said, the prices are reasonable enough that you can't really complain.
The last thing I bought was a GTR wing, and I was told they would have it ready for me on arrival. When I arrived they had the whole boot ready for me and the sales guy helped me load it into the Forester. When I got it home, I wanted to remove the wing and put it on my boot instead of try to peel the GTR badge and VSpec stickers off the GTR boot (and it was not as nice as my boot condition-wise).
Only then I noticed the crack under the LED where it was broken when they tried to remove it. When I started to undo it all, the double-sided tape on one side was peeled, indicating that it was previously messed with, and the nuts with captive washers were mostly missing and some were replaced with smaller non-washer nuts, so you could see where the previous (wider) washer-nuts were previously.
So, a bit broken and obviously when it happened they gave up and decided not to tell me that it was no longer "perfect condition" and to give me the whole boot so that I thought that they hadn't touched it. I CBF following up on it because I wanted it and i'd removed my boot and wing already and it is over an hour drive to get to their unit. I'm sure if I hung out I could get a better one for the $500 I paid, but I was impatient.
So... mixed results, and at the end of the day they are a business and i'm sure they would refund or exchange on broken or 'not as described' things. Slow contact and response is par for the course for a small-time operator like this. I get almost immediate responses from Import Monster and JustJap, but they will cost almost twice as much for most things.