Adam talk directly with mick,if he is still there,i had a problem with a cooler from them thet was full of filings and them fixed it up and payed frieght.Also if you payed for this product by credit card the transaction is counted as happened in WA and he would have to contest any action by consumer affairs in WA costing him at least 1 airfare to WA,much cheaper for him to pay frieght.