Having troubles with these guys too. Paid for my kit 7 months ago and nothing. Already put in a complaint with consumer affairs. I have received one phonecall from CA last week confirming my details and also to say that he has sent the kit to me. But of course he hasn't. Unfortunatly for consumer affairs, all they can do is mediate between the two parties involved. They cannot force him to refund or send the product. Court would be the next step unfortunatly. Already spoken to a lawyer, and you can sue him for obviously the cost of the kit, as well as your legal fees. Pain in da ass, if i lived down that way, i'd go and visit him personally. But unfortunatly i'm in QLD. I suggest the more people get onto consumer affairs the better. It's simple paperwork, there's a form and you also send copies of any transaction records, emails, receipts etc... He cannot prove that he sent it, cause i haven't signed a delivery docket from the courier. That's my proof. Anyway guys good luck, keep this forum posted as i will do the same. Maybe we should all band together and report him on today tonight!!!! hehe