Ok well heres the story,
Late april i had to deliever my car to the preston impound lot under the hoon laws, when i was there an inspector came out, noted all the dints, scratches etc...then i sign it off saying "yes they are all there" just to cover there ass incase somthing else appears once i pick it up and they also took photos which so did i. anyway, come along monday, i go to blackburn to pick it up (nation wide towing hq) and i notice a few scratches on the drivers side door that wernt there...so i rang up preston impound and told them and they said to me to write a claim..so straight away i wrote it and took it there the same day..and they said il hear back from them within 2 weeks...2 weeks comes along no call..3 weeks..no call so i decided to call them up..i call the preston impound and asked to speak to the person incharge of claims "sorry his not here at the moment, il get him to give you a call later today" 2 days later..no call, so i called back again, i managed to get in contact and he tells me you have to ring up this person his in charge of the insurance claims, i call this other person and he tells me victoria police has not approved of the damage and theres nothing i can do till it is, try calling the inspector manager in collingwood..so i call this person, mind you it took about 6-7 call backs to get through to him.. once i got a hold of him i told him that im disappointed in the actions taken, and that i would like my door repaird and he simply said vic police are not taking any responsibility and niether are nationwide..and i said to him what are you talking about the damage wasnt even on the paper i signed..i have voice recording of yous admiting the damage wasnt there before i delieverd the car but was after i picked it up and now your telling me i wont get it fixed. so then i asked what is the go from there? and he replies not sure buddy not my problem.
now i want to know wtf can i do. they also wont give me a copy of that paper i signed at the start which has all the dints etc that i signed