Hi everyone. It’s been a while,...
i thought i would share my story with RAA/H2p...
About 7 month ago, my car was vandalised by a homeless person while my car was parked out side a pub on gouger st. I managed to talk to a couple of witnesses there and got the police involved. At the end the cops managed to catch the offender with the witnesses’ description and the offender was charged and got taken away.
knowing that the offender is in custody of police, i thought that i would get my excess fee weaved if i was to make a claim on my insurance.... so i made a claim with my insurance company and got my car fixed (payed my excess up front though $1000) . and got FOI and police report details to the insurance company so that i can get my excess weaved....
However, about 4 month later, i got a letter from the insurance company that they cannot weave my excess, because they can't get the detail of the offender even though the offender had a court date and warrant for arrest issued due to her not turning up to the court.
The thing i don't understand is that when the offender was taken away by police, she would've provided her details to the police, and i have confirmed that with the cop in charge of the scene at the time....
I think the insurance company is trying to avoid paying me back my excess knowing that they won’t get any money back from the offender being homeless person…. Another thing is that I might add is that, when I was trying to sort all this out over the phone the operators were really unhelpful and kind of rude….
What do you guys think I should do? $1000 is pretty big money for me at the moment… I feel as though I can’t really do anything apart from letting it go since the insurance company was quite firm on the fact that they couldn’t get any information even though I have done the right thing and provided every information I could provided (Freedom of information and police report)..
Sorry about the long post though,… I thought about opening a thread but I thought this was the right place to post this….
Thanks for reading anyway,
Cheers
Yohan.