I don't believe this is a good example of a "funny" person, more of a disconnect from what the ignorant dealership think it's owed after their service. Do better quality control, better manufacturing process so it wouldn't happen in the first place?
His experience sucked from the start, all you can do is make it better but it will most definitely leave a bad taste.
If I bought a new car and the same thing happened with the head, fixing it is not good enough. At this point, all trust is lost on the brand and the car model, the car is a pos so replacing it is just like receiving another pos of a product.
I didn't pay all the money to have a car that required a major fix, or the anger and hours of my time wasted dealing with it. Those hours are not paid but Holden employees were definitely paid to deal with it as it is their job. See the difference? Even if I can charge all the hours wasted, it still doesnt mean i should be happy about it. In this case, I can crap on the company due to the ordeal, you can not demand that I feel better because of your services.