have you made sure that your allowed to pick your own repairer? some insurance companies have their own repairers and you have to go through them.
some retard reversed without looking into the side of my r33 and he's with AAMI. I have to take mine to their assessment centre and they will designate one of their own repairers to fix the car...
i was thinking of getting something extra outta it too, like gettin the whole body straightenend and buffed but they know what they are doin lol
pain in the ass man... lotta hassle but the guy was nice... paid the excess the same night...