I called up Yesterday 8.30 am and Margaret a spokesperson was asked a leading question as to whether CAFE2U had a policy about what happens if their primary van operator is sick, that a backup operator takes his/her place? She said, "Most definitely."
I said, "Well the system broke down yesterday (Sunday)!!!"
I added, "Not only did he not turn up, he also never call for backup, he also had the temerity to suggest we were only worth 1 hour's work and he was thinking of serving us whilst on cold n flu tablets. I'm a pharmacist and you never ever serve food n drink whilst flu is still virulent! "
After 9am the manager Karen called me and stated beyond her profuse apology that this will never happen again under her watch.
We'll see next month. At least the lady operator has already called up to confirm. I did issue a warning to Karen that a Plan B must always be in place.