Yes I agree with you, I have had some bad experiences with them in the past and I never went back.
So thats one customer gone, which to them is a loss because I have bought so much off them for my old car last year.
Well dont be suprised if you dont. I bought an East Bear Carbon fibre bonnet for my R34 last year, and i never recieved it!
I no longer have the car anymore and the bonnet still hasnt arrived. I had no choice but to give up coz they never returned my calls or picked up their phones.
Your story sounds like mine, Good luck, hope you get your parts but I wouldnt be counting on it..
-Brad