well my title is educational support. I work in an english training centre, i enter data onto the government-provided system (which is crap). I do all the withdrawals, suspensions, class transfers, certificates, reports on the class rolls each week, also do all the marketing, involving brochures, our website and intranet, recently re-branded so had to change the logo on all of our documents, and do all of the local IT stuff, such as programs and applications on networked comps, basic patching on the server, changing backup tapes etc, anything bigger than me gets sent to Sydney to out IT dept. The systems stuff is pretty stressful at times, the stuff i do effects hundreds of peoples centrelink payments, which for alot of out migrants and refugees is the only income they recieve. Actually, im also OH&S deputy rep, and am one of three people on the workplace agreement negotiating committee. so i do a bit.