Ok, when you signed up with HBF, as you own an import car, part of your policy wording would have stated valuations every year or something similar.
Unfortunately there are NO red book values available for imported vehicles in Australia, so insurance companies require the owners of the car to provide a valuation.
I WORK for HBF and I've just had to get MY car valued as well, and I've had it insured for nearly 2 years and never knew about this clause until I got sent my policy renewal certificate.
I just went to the place where I purchased the car (Autoworx) and asked Paul to provide me with a valuation. He was more than happy to do so.
Jason.