just thought i should make a note that i received a reply today from nengun to an enquiry dated 13/11/05.
the website is very good, certainly more user friendly than other sites.
i have no ill feeling towards nengun i just think that it is a shame that a potential order was missed. the perception from customers in the worst case is no ones cares at nengun. best case is it was an unfortunate oversight. either way, as an owner of the business i would be concerned whichever perception was adopted.
answering questions here is a good start to regaining trust.