I know this particular post is old, but given the thread has recently been bumped I thought I'd pass on our more recent experience.
We've been to Bob Jane at Hoppers a few times and generally been happy, the staff are friendly and service in general is fantastic. Last time we went though, they left the lock nuts on both tie rod ends undone. As I rarely drive this car (it's my wife's daily) I didn't notice immediately, but spotted the rapidly-balding tyres and found the tie rods had been slowly unwinding themselves. Had a tie rod unwound itself completely, and one was alarmingly close to doing so, it could have been catastrophic.
So although my experience with them is generally positive with only one blemish, that blemish is a bit of a whopper