Got an sms last night from my gym, which I've neglected of late... and been to once in the past 18 months... "Hi Simon, we require you to please come to the club and sort your membership out as we'd like to get the amount owed cleared off the system. If you have any questions please just ask and read the terms and conditions of your membership agreement to avoid further extra costs." I was about 2 minutes away from there on my drive home, so dropped in and asked why there was any amount owed, it's linked to my valid credit card (and expires 11/2015).
They said my card expires 11/14 so I owe nearly $300 in membership fees and disloyalty charges. My actual response to that was "Get f**ked, that's not happening... You've made a mistake and I've been overcharged because of it", with the aim that he'd drop the disloyalty charges for each failed transaction. Instead he dropped the membership fees and kept the disloyalty charges. So I cancelled the membership, he said to hold onto my passcard incase I wanted to be re-start my membership within the next 3 months.
Some new members were signing up right next to me with the same guy, who was trying to multi task instead of concentrating on a single customer at a time. This annoyed me so I got stuck into him, loud enough that they could hear as well, asking why there was no notification when payments started failing because of their mistake instead of just letting an account rack up a large pile of fees. He had no answer, and as I was leaving he calls after me "Seeya mate, I hope you achieve your goals".
Dick.