The only bias we have is protecting Christian from any possible legal action that someone takes against him as owner/operator of SAU, from any individual who sees slanderous / libellous remarks.
Think it won't happen? It has happened before in Australia to other forums - overclockers.com.au for one were shut down for a while after a business took them to court following an unhappy writeup.
There's no problem with freedom of speech here. Unfortunately if someone slags off a business, Christian is responsible for what they say in the end.
That's why there is no problem with mentioning good workshops, but if you've had a bad experience try and keep it via PM, away from any potential problems..