Yea i deffinately will be going back there. I have been looking up on the fair trading website. I found some interesting stuff with on this page:
http://www.fairtrading.nsw.gov.au/Consumers/Consumer_guarantees_warranties_and_refunds/Guarantees_on_services.html
"Due care and skill Due care and skill means they must:
use an acceptable level of skill or technical knowledge when providing the services, and
take all necessary care to avoid loss or damage when providing the services.
For example, a consumer hires a painter to paint her house. Before starting the job, the painter does not remove all of the old, flaking paint. Six months later, the new paint starts to flake. The painter has not met the due care and skill guarantee, as he did not use a level of skill that would be expected of a reasonable painter.
While painting the consumer’s house, the painter knocks over a can of paint, which spills over her newly paved driveway. The painter has not met the guarantee, as he has not taken the care expected of a reasonable painter. "
So i guess i could fight that even if they did have t&c that if they have done something while "detailing" my car which has caused it to flake like that then really their t&c should be irrelevant! Or maybe i'm just talking outta ma asss... Plus i might go and do some filming one day, as when i was there on sunday i was watching a guy with the gurney standing with gun going full tilt onto a customers car while chatting to another employee. Too me that isn't fulfilling his responsibility to uphold the aspect of "due care"??