often yes. but iv always found that Shannons are A1.
When my car was stolen (see my thread here for that one) they took 2.5 weeks to declare it written off, settled and money in my account without any mucking around.
They are truly awesome.
Good luck with yours though mate. n regardless of a good payout is that they have destroyed the think we loved and spent so many hours learning about, working on, and enjoying. N they just go n f**k it up. Lowest of the low.