3 wks ago my car was parking on the road outside my company. The a truck own by company next door crushed on my car and resulted right hand and front damage. The company owner offered me to tow the car to above crush repair (as the title). I had no experience and so accepted and thought it was just to get a quote.
3 days later I rang up the crush repair and they said they had sent a quote to the company and its insurance company, they were waiting their approval to start the work. My thought was hand on, I haven't seen the quote yet. Then I got a copy of the quote from the company next door. I was so angry as all parts that need to be replaced were second hand, and they refused to repair some damages that I reckon was part of incident.
Then I rang up the crush repair and told them not to start the work as I am not happy with what on the quote. A staff (initial with S) told me with unsatisfaction that they would not release my car until the insurance company said so because this job was given by the insurance company and if I want to take the car I had to pay the admin and storage fee before they release my car.
I rang up few friends and they told me the bloddy crush repairer doesn't have right to hold my car, advised me to take the car and if not call the police.
I went into the crush repair and argued with them wishing to take my car. As they said in the phone, they needed me to pay $191 (incl storage fee and quotation fee) before they could release my car. I said WTF, where is my right to choose a crush repair I like? (The whole process my interest was left out, I didn't get the quote, they didn't ask me if I was happy about the work, btw I am the owner of the car). Unfortunately when I rang up the police, the police asked if I had some sort of payment that they required I had not pay so they didn't release the car, and I thought the answer was yes, so the police refused to come that day. Then I asked, who allow you to start the work (even thought they had not start yet, but going to). Again they said the insurance company accessor. I said then he had to pay the fee. And they said no, I had to as they advised me on phone. I argued when my car was towed in that day they didn't tell me this. They said they told me on the phone. (fxxk, the whole conversation they were just pointless and gave me only two options, 1 let them repair the car, 2 pay them money). I was so angry, but I wanted to achieve a win-win for us so I was forced to let them start the work .
Now it has been a week more and they are still reparing it. I just got no way to express my anger about this doggy crush repairer. I was silly regarding my right and decision at that time. However, I only got 3rd party insurance so couldn't get their advice and involvement. My conclusion is, never agree to go to a crush repairer that suggest by the one who crush on your car. They are one group of evil wanting your money.
