well, i do know that they paid out two policies which were under cover note. the story goes these two guys, unrelated, one supra and one skyline took out a cover note each and both wrote their cars off on that day. famous paid out around $50,000 for them. believe it or not, it's up to you.
blitz (Nick) from sydney has made a windscreen claim and famous have a preffered company that deals with these claims but were closed on the day. he proceeded to fix his windscreen with another company and when he approached famous they said that's fine, just had to fax them a copy of the invoice and they took care of it. that's about the closest to a claim i know of for sure.
i'm not here to try to convince anyone to go with famous or whoever, i just found a very cheap policy for myself and thought i'd pass on the info so that others can benifit from it. i was sceptical at first too btw. it's good to be careful and read their terms and conditions. it might not be the ideal policy for some, but for others it's all they need.
Cheers