Hopefully should be OK man.
Bought a few things with some mates awhile ago, when the package arrived my shoes were actually missing (no apparent reason, but could see in the picking slip it looked like whoever was collecting all the items just forgot or something -___-''), which was pretty annoying. But gave them a call / email and it was sorted out relatively quickly iirc. Still disappointing, but wasn't the end of the world; was sorted relatively hassle free.