Gazza1

Fantastic news Like I said in my first post..communicate to the CEO or someone similar when having to deal with poor decisions by middle line managers. The employees of any company in these top level strategic positions have a much much better vision of keeping the customer happy.

Wow,I can't believe the venom displayed by some posters on this forum. If you buy a car that you would consider elite and out of reach of most people(lets say $200k+)the level of expectation and behavior is at a higher level. This is why you get treated better and given more in say first class than economy when you fly.. There is a large void between Nissan's approach on this car and other manufactures in the same market sphere of customer demographic. I speak this from personal experience of owning a R35 and other cars that reside in my Garage. In this level of car category the customer is given the benefit of the doubt unless malicious damage is on show. This is not the case here as the rim is not marked so it should have been replaced fuss free even if there is in Nissans mind some mitigating circumstances. Since the release of this car Nissan has a world world factual history of saying no,no,no for some genuine issues that fall under warranty. For all of you out there that criticize this guy and with respect..I don,t think you have ever had the experience out of economy class with your own cars to experience the higher level that does come with higher level ownership. This is not being a snob or someone special,,its just the facts. For example do you honestly believe that if a owner of say a Aston or some other high level brand turned up to a dealer with a crack in the rim and no sign of outward damage that they wouldn,t replace it in a flash and apologize. If you are going to make a special and exclusive high performance car then you need to have the same seam in how you treat your customers.(Exclusive) Last word is I really enjoyed my R35 ownership but the comparison between the other dealers I engage with is chalk and cheese. Nissan is like dealing with a Ford or Holden Dealer..not like one who builds one of the more amazing cars around Thanks Nissan for making a fantastic car,but second time round..no thanks I need first class. Await the flaming!!

I went through the same thing that Kymbo is dealing with ..no no no from Nissan. It was resolved at the end by sending written communication to Nissan HQ as I mentioned. I suffered 5 weeks of contempt and refusal prior to the above.I was made to feel the guilty party. This was the straw that broke the camels back. Just prior to the above issue I had placed a deposit for the new model. Ironically I still received a invitation to Phillip Island for the new launch

First time that I have posted on the Forum but after reading this post it brought back a lot of memory's. I have owned numerous European cars over the years and find there approach to assist the customer with problems within and outside the warranty period of a much higher sympathetic level. I had a Oz R35 for 1 year which I purchased of the same dealer on the gold coast and found them to be a good quality dealer and always helpful to the best of their ability. I had placed a $5k depoist on the new model with Max a few months ago but pulled out when I had the same frustration with Nissan H.O over a cut and dry Warranty Problem. Whilst I enjoyed the R35 experience I will never ever go back to Nissan again regardless of how fast a car they make. My suggestion is write directly to the CEO of Australia. In most situations the people that make these sort of decisions are mid line managers who believe saving their company money is the right thing to do. CEO's generally can see the bigger picture and have a more favorable opinion. It worked for me..but they still lost a customer for life. Great Car..Micra Thinking.