Telstra online chat has been my go-to for dealing with (numerous) issues. I can do other shit while I wait for a response and can hear when they respond. It takes a few bots/foreigners to get through to someone who can help but soooo much easier than the phone or going to a store.
Am currently on my 3rd debit card in under 5 years. The insert chips all die within 18 months. Then you gotta do the stupid dance of insert, fail, swipe, insert, fail, swipe etc.
Anyone else here have/had issues? excessive heat maybe? I thought maybe electromagnetic fields, but the swipe strip is fine.