only have to give a refund if it is faulty within 21 days of purchase...after that it is either replacement or repair...depending on the warranty provided by the company...so a small appliance that has say a 1 year warranty....if it breaks within 21 days then the customer can have a refund. after 21 days...swapover or store credit...
something like a washing machine, tv...espensive stuff.....after 21 days it is repair...through the service agent.
all depends on the warranty provided by the company as to whether its in store replacement....or repair...
also depending how we feel we may take some stuff back after 21 days if we know we can get our money back from the company....but depends on the customers attitude and how i or whoever else feels.