Computer Jargon

[Madaz]

Replace/Upgrade/Refund

hardly means DOA

[Cubes]

Japlish.

I'll give them a buzz tomorrow.

I've had them replace a stick of ram that was doa and had no issues.

[Fishpaste~]

hardly means DOA

so you mean you dont want them to replace your broken stuff in the first 7 days after you bought it?? unless your just really bad at computers (not meaning you personally madaz), unless the product is DOA, its not going to develop a fault in the first 7 days of its lifetime. Hence the only reason you would be replacing a component in the first 7 days is that it was DOA... sure you might be able to blow something up, but that would be physical damage and not covered under warranty.

just to stres the fact again, ANYTHING refering to replacement of refund in the first 7 days of you owning it is refering to the product being DOA, wether or not it states the actual letters or words, it is the legal time that you can return a faulty component back to the supplier for replacement/refund. so yes, replace/refund in the first 7 days is the DOA period, it means DOA, that is the LEGAL definition of DOA... how can it not mean doa?!?!?!?!

The warranty situation is a bit of a worry.

How many computer shops are an 'authorised' reseller of wd, seagate and other hardware? How do we find out if they are?

As the above states if the reseller isn't authorised the warranty is up to the reseller; if they go bust. No warranty.

I experienced something similiar when I was younger. I bought a video card; a couple of months later it stopped working, I went back to the computer shop and they had closed up. I contacted the manufacturer and they told me to contact the reseller or their distributor. Which is impossible so my loss.

i 100% agree with you there Cubes... the warranty situation is so super dodge in the computer industry, which is the whole purpose of me raising these issues (and its not just MSY, they just seems to be the flavour of the month).

i dare say there are no retail computer stores that are authorised resellers of WD, and if you want to know if one is, probably best to ask them... and like i mentioned in my previous post, the warranty you get is a contract between you and the store you bought it from... there are no other legal parties involved with it, so the manufacturer doesnt have to warranty it if they dont want to!! starting to understand where im coming from now!?!? =) im just offering advice for fellow skyline owners to whatch out regarding warrantys!!! thats all!!!! the more you dig the worse it gets!!

it all comes down to australian law: 1) you cant be sold a faulty product 2) to ensure this all products have a 7 day warranty regardless 3) what is written on your invoice is a legal contract between you and the supplier/retailer which is what actual warranty you get

so yes, it has happened once to us that we wrote a product had a 3 year warranty on it but it only had a 1 yr warranty... it faild 2 years after purchase, once we found out, we rang consumer affairs to find out what best to do, and ended up giving them a brand new product of equal or better value, all because we had 3 years on the invoice...

and on a side note, one of my friends purchased a WD HDD in singapore while on holidays, a long time after his holidays finished and he was well and truly back in aus, the HDD died, for a fee (was something like $30 or there abouts) we were able to process the warranty for him (thanks in part to our close working relationship with one of the WD suppliers) and get him a replacment HDD. so it is possible, to warranty a drive from a retailer that has gone out of business, knowing who to talk to always helps... its just a bit tricky, worst case secnario WD aus should be able to point you in the right direction.

btw, they can say anything to you over the phone, but its whats written on the invoice that counts!!!!!!

/me goes off to fix the broken recond he must sound like... soz fellas, strangly enough its an issue close to my heart (mebe i've been working in the computer industry for too long)

[Fishpaste~]

on a lighter note, not sure if people have gone over this but for those that play CS:S you can add me to steam friends (i've just started playing)

account name is: fishpaste_

[Madaz]

ok ADDED to steam

Replace/Upgrade/Refund

heres is why im stuck in my logic

Replace - to me mean oh ive changed my mind and would like to replace it with a different once - can also mean something broken, something broken to me doesnt include DOA

Upgrade - oh i bought this 8600 now i want a 8800

Refund - i no longer want this item

thats where im coming from

on a side note when i went to buy a desktop mic a asian man was brining back a CMV monitor i was able to listen to the conversation and he said this is the 2nd one with dead pixels the MSY guy got the tech to set it up by then it was time for me to go, but by my observations they had replaces 1 monitor already.

EDIT

oh i forgot i can no longer get into the admin panel of my router any suggestion that dont include reset EDIT fixed it

Edited June 11, 2007 by Madaz

[Nightcrawler]

Well guys it is time to churn to Adam from Internode for me

My 8Mb/384 40Gb plan has gone up from $99.99 a month to $119.99 a month

Adam so the same plan for just $89.99

Such a shame - Node used to be so affordable.

[Madaz]

thats a big jump and considering wholesale prices are only like $2.99/ month or some crap

[Cubes]

Well guys it is time to churn to Adam from Internode for me

My 8Mb/384 40Gb plan has gone up from $99.99 a month to $119.99 a month

Adam so the same plan for just $89.99

Such a shame - Node used to be so affordable.

I'm still getting my head around the massive price hikes. Unbelievable.

---

Madaz.. The port costs are considerably more than 2.99. I forget exactly but I do remember thinking wow... there's not a lot of room for profit in there. There was a huge kick up a while back when telstra introduced a low end plan that was cheaper than what the port cost etc was for an internet reseller. Telstra are scum.

[Madaz]

well i cant find where i read it now was a few months ago something like the ACCC made telstra do whole ADSL for 29.95/yr

[Cubes]

Different port speeds, uncapped etc attract a different price. Its definitely not a 29.95 per year.. Its done monthly.

Prices from Nov last year.

Telstra ADSL port cost.

256/64 - 22.00

512/128 - 27.00

512/512 - 50.25

1536/256 - 34.00

8192/384 - 52.00

All prices are excluding GST.. You than have to include on top the cost of AGVC/VLAN to Telstra.

So it adds up pretty damn quick.

But still doesn't look as bad as it used to be back in 2003/2004.

[Madaz]

yeah i found that too cubes this is going back about 6 months

[Pauly33GTS-t]

I talk about all the above at work too much already and I would hate to open my mouth.

As for MSY, MSY will be shut down within 2 years. these companies open up, buy up crazy like there is no tomorow with items because they have a bit of a hole in tax in terms of purchasing new stock for your new business, then after that tax exempt period is over they go on for a few months if possible otherwise shut down. sorry if i am vague, its too early.

Id rather go to leader to get all my stuff and know that if there is one little mishap they will fix it, they are great people there and they listen to your everyword and tell you the best action in any circumstance.

Edited June 11, 2007 by Pauly33GTS-t

[andz]

Well guys it is time to churn to Adam from Internode for me

My 8Mb/384 40Gb plan has gone up from $99.99 a month to $119.99 a month

Adam so the same plan for just $89.99

Such a shame - Node used to be so affordable.

yah Adam adsl2+ ftw

been with them for ages now, heaps reliable

[Cubes]

Paul... MSY has been around since I can remember. Just not here in SA.

[Madaz]

lol msy fly by night buisness pretty long night

[Pauly33GTS-t]

Paul... MSY has been around since I can remember. Just not here in SA.

I know that, but I reckon it wont last here in SA.

[Cubes]

Elaborate Paully........ ELABORATE!!!!!!!!!!!!!!!!!!!!!!!!

[Rolls]

Id rather go to leader to get all my stuff and know that if there is one little mishap they will fix it, they are great people there and they listen to your everyword and tell you the best action in any circumstance.

I can get stuff wholesale through leader and even their wholesale prices can be 50-100% dearer then I can get from MSY. The comfort is not worth that much to me. With the amount computer parts depreciate I'd be happy to write a lot of parts off after 1-2 years.

[Pauly33GTS-t]

thing is, leaders been around for ages, and i value the peace of mind going with someone I trust. i think its more important to have a good relationship with them. cheaper isnt always better, just confirms how tight arse some people are.

[Cubes]

lol Yer I'm a tight arse..

I'd rather spend $$ I save on the car!

Between spending $$ on the car and the computer the missus kicks my arse. So where I can save I do.