Why Not To Use Nengun

[shnaped_second]

Hey guys, just letting you know about some usefull information about the *richard cranium* Brent Richards at Nengun and if you are after parts why to go elsewhere, I decided to purchase a Apex pod filter kit off them about a month ago because they had them for a decent price, transfered the money into his account, a few days later on the 5th of April i got confirmation that he received the money and he told me that i should recieve it on the 17th of april and he will email me a EMS tracking number, waited untill yesterday which was the 29th of April and emailed him and asked why i havnt received the filter or Tracking number and basically said that i didnt like the way that he run his business so he cancelled my account with them, so i am still unsure if im going to recieve my filter kit and if he didnt cancel my account i would have done it soon after anyway. I dont think that is how you are suposed to treat your customers and how he can get away with running a business so dodgy...

[hanyou]

ive always bought from nengun seems weird man.. they seem pretty accurate with their dates too?

[jlnewton]

I have bought $1000s worth of gear from Nengun over the years. Some things have taken a little longer than stated as all businesses do, but generally always pretty good, especially for the prices you get. Let me see did you ask politely first why it was late and when it might turn up or like you said above just go straight in and attack his business without trying to get an explaination. Then instead of trying to sort it out with him you just go slagging him on the forums. . . .nice work.

I personally couldn't run an internet business because you have to deal with people who hide behind the keyboard. . . . .

[Genesis®]

what Jason said.

i myself have ordered about 6k worth of parts from Nengun in the past and never once had any problems. His delivery may be late sometimes and it always arrived at my doorsteps.

you will get your pod filter.... just have to be a little bit more patient.

Edited April 30, 2006 by Genesis®

[predator]

they are a bit slack at times, but seems you had a little sooky..

the parts are probably on their way so I don't see how you're entitled to a refund.

[BelGarion]

jason and glenn sum it up pretty well.

ive had good experiences with nengun before. at times things take longer to arrive than normal but usually thats due to the items not being in stock, various public holidays and delays in shipping. all things outta brents control.

he has always been helpfull regarding queries about products and any other information i have asked him about.

have you checked your parcels progress using your ems tracking number?

I currently have 1000 dollars worth of parts in shipping. i have ordered close to 6000 or so dollars worth of parts over the years from nengun.

[NismoGirl]

I've also purchased $1000's of dollars worth of parts from Nengun and have never had a problem. As others have stated, yes sometimes the parts may take a little longer to reach you, but it's worth it with the saving you've made.

I think your jumping the gun a little bit and I've always found Brent to be very easy to deal with. Even had many conversations with him regarding my car and the modifications being done to it.

[FLYIN_HiGh]

i'm still waitin on my timing belt to rock up. its been like 5-6 weeks.. how long have u guys waited ??

[WazR32GTSt]

"basically said that i didnt like the way that he run his business"

hmmm with the reaction that he gave you, i'm guessing there was more than just talking politely

if i was doing my best and a customer yelled at me i would tell them to f*** off as well

[impact_blue]

I haven't had an issue with them so far. Yeh, their postage is a little slow, but they do point out in the postage section that it may take a while for you to recieve your parts. The boost controller I bought took 3 months to arrive, and I did send them at email about it. I got a response within a couple hours with an apology, and a reasoning as to why it took so long... I don't think you're providing us with the whole story... they have been nothing but willing to fix the situation with me

[BelGarion]

if you have tracking numbers, perhaps checking the progress of your parcel may give you an indication as to where it is, ie in a customs office somewhere ect.

your buying parts from another country, not down the road. dont expect them to arrive overnight.

[Spook's_Skyline]

ive never had any dramas with nengun

i had to wait a few weeks extra for my exhaust cam pulley, but everything i ordered turned up

i just had to wait for a bit

[Col-GTSX]

I have purchased $5000 from neugun over a period of about 2 years.... No problems...

Until i bought a $60 nismo key and it still has not arrived and that was about 4 months ago...

At the end of the day, if you want it cheaper (ie. buy from overseas and not your local supplier) then you have to expect some service differences, also supply time differences. Its the risk you take when buying online. Bigger items i will buy from autobarn from now on. Even tho they are more expensive they have a local warranty and i can get it quick smart and if i have trouble i can take it back.

Remember its the service you are paying for...!!!

But at the end of the day i would use neugun again to buy items you cant get elsewhere...

[The Dan]

I have spent around $15K through them and had major problems at the start with a few items. I politely asked what the issue was and was blatantly lied to on a few occasions. My emails became a little more demanding and after I explained that I had no issue with waiting for the parts, I didn't wish to be told they would arrive on a certain date and then still be waiting a month later...or being told they have been sent and still waiting a month later. Things immediately became better and he appologised to me in a personal email. These issues I had were on my first order with them. Most of the problems I have heard from people are when they order $60 keys or $70 filters or $30 vacuum hose. I believe that with small orders like these they are sent to another person in Australia who then seperates the items into smaller packages and then re-posts them to their final destination. The smallest orders always take the longest. Make an order for $1000 of gear and you will see the lot in 14-18 days.

I'm not saying that it is the absolute best way to run a business like that but stop and look at the big picture for a bit....Cheapest prices on the net, god knows how many order or even enquiries they get daily....cut 'em some slack and be up front.

On a seperate note....DOU33 has an Apexi Power intake which is practically new that I am removing from his car, if you would like to talk to him, he may sell it for a good price.

[BelGarion]

col from what i understand nismo havent made keys since the start of this year, they were discontinued? dont quote me, i just remember reading about it somewhere.

[hanyou]

i havnt had any communication at all with brent at all since i started using nengun.. i order.. it comes to my door.. i also agree that it was wrong to say "i didnt like the way that he run his business" in ur first email without explanation.

but dont get me wrong, i understand if the package takes long of course u be pissed esp if it goes beyond theyre delivery date. but for the price it should be worth it!

[Silver_R34_GT-T]

lol, it was like my dad, he bought a pod filter kit for his 3000 GTO, 4 months and counting,.. the guy ensures him that it is still coming lol...

[dangerous_daveo]

Personally, if the product or service is late, and you havent told the customer it will be late (12days and counting in this case) no matter how big or small the order is, you should be WELL prepared to cop a fair slaging on the chin, and not chuck a sooky la la at the customer. You stay calm, explain the problem to them, appologise like nothing else, make them happy. Then hang up the phone and call them whatever you like really if you havent told them whats going on, it is bad customer service and you have asked for it. Even if they are spending only $10, you dont know how much they have to spend in years to come. End of it, no customers, no money, no money, no food.

That said, there are also ways of asking for things. There is no need to be rude to people. But still customers are who pay the bills, you do not piss them off.

[gtst25]

I've bought a few bits from nengun in the last few years and initially had a lot of problems with my pfc. It ended up taking 3 months and ended up being for a gtr not gtst which was partially my fault and partially the website which has since been improved.

In saying all this I am yet to find a cheaper source for parts and have bought over 6 grand worth of bits from Brent.

You have to be patient and expect hiccups if buying from the other side of the planet. If you fly off the handle don't expect the greatest treatment.

Cheers

[Col-GTSX]

Yeah...

I work in retail... If someone goes off the handle at the drop of a hat I just walk away...

I mean its too much trouble. I say "Ill give you a refund, its the best thing for me to do". As even if the customer is out of his/her field of expertice the customer is always right. Plus customer that go nuts for absolutlly no reason (Screamers) id prefer to let on of our competitors have them... LOL

So id send an email and say whats the go... Can you please let me know when the parts are coming. If not can i please get a refund as I would like to purchase them ASAP.

Thank You