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Insurance Repair Eta 2 Months?

Einstein

By Einstein,
in Queensland

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Einstein Proficient

Einstein

Posted
Posted (edited)

*sigh*

This saga has been continuing for too long now.

First things first, i hit a kangaroo (unavoidable, dont even worry about THAT dicussion i've had a million times) and it hit the sweet spot on my car to:

- destroy a headlight

- a fog light

- nearly rip the front kit off and crack it

- bent front right quarter panel

- munched the wiper reservoir and controls

- munched the battery without puncture

- and somehow gouged my radiator, which is why the car ended up on the tow truck =/

It took a week to get the car towed to the assesors, then to an insurer nominated panel repair place, then it took another week for the yard to call me and ask me to come down to sign a form because they refused to fix the fog lights because it wasn't stock. That was a huge argument because i refused, i wanted my car returned to the condition it was in, but aparrently they didn't do the repairs. So i told them to outsource the repair to the ricer yard i originally nominated to fix my car, and returning it to stock wasn't an option.

Fun, i had no idea the fogs on my 34 weren't stock, they looked professionally done, inside and out.

It's now taken another week for the insurer to contact me to let me know that it will be another 5 weeks, to total 8 weeks now, to have the parts from japan, and return my car. (Oh and the panel yard have agreed to do the fog lights after being told to do so by the insurer, funny that, i thought they couldn't do the repair?)

To give an idea of parts, it's not like it's a whole new engine or anything. It would be a new radiator, front bar, fog light, washer res and a handful of screws at the most, the rest is panel work =/

Really really upset right now, is this acceptable? Anyone else had to deal with this kind of timeframe?

Edit:

For the curious: The superficial damage, post-zipties

ps. not me in the picture =P

Edited by Einstein
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https://www.sau.com.au/forums/topic/127502-insurance-repair-eta-2-months/
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666DAN Grand Master

666DAN

Posted
Posted

They are 100% stock foglights...check my car out <====

Who are you insured with...sounds like the kind of run-around you get if your car is being assessed in the Fairfield head office of a certain insurance company!!!

Einstein Proficient

Einstein

Posted
  • Author
Posted
They are 100% stock foglights...check my car out <====

Who are you insured with...sounds like the kind of run-around you get if your car is being assessed in the Fairfield head office of a certain insurance company!!!

HAH I thought so.

Also how'd you guess the insurer and the assessment centre? =)

They've been ok, it's more the auto repair shop they chose which are giving me the huge run around. I refuse to believe it's going to take them another 5 weeks.

fuzzy_scuz Mentor

fuzzy_scuz

Posted
Posted
HAH I thought so.

Also how'd you guess the insurer and the assessment centre? =)

They've been ok, it's more the auto repair shop they chose which are giving me the huge run around. I refuse to believe it's going to take them another 5 weeks.

There is usally a back order for parts in Japan, approx 2 weeks, then delivery 14-21 days, then the repair to put the car togther.

Don't forget before you leave look over your car carefully anything you are unhappy with don't sign anything until it is fixed.

Einstein Proficient

Einstein

Posted
  • Author
Posted
There is usally a back order for parts in Japan, approx 2 weeks, then delivery 14-21 days, then the repair to put the car togther.

Don't forget before you leave look over your car carefully anything you are unhappy with don't sign anything until it is fixed.

Yep i will.

I dread the option they're going to get a stock bar minus fog light fittings and butcher that instead to make them fit.

Ugh

666DAN Grand Master

666DAN

Posted
Posted

I guessed as I had a lot of trouble with the assessor when my previous R34 was stolen. I went there to see the car the first day they had it...told them it was a write-off...they took 4 weeks to make the same decision, then they held my premium and delayed my pay-out even though they had someone resposible for it. I got everything sorted the second I rang the GM, he couldn't understand why the people handling the claim had made such a balls-up, especially when the Detective in charge had already called weeks before to clear the situation up.

n15m0 Grand Master

n15m0

Posted
Posted

Reminds me of when someone rammed be from behind in my old U13 Atessa ages ago. Covered by the other party's insurer, I chose my repairer. All brand new panels and parts flown in from Japan (it was an import) and yes it took 2 full months to complete. Didn't really complain coz I was getting a full respray as well. But make sure they use new panels! as its an insurance claim, as long as you're paying the excess, make them pay for new parts and panels...no dodgy panel work! 2 months is reasonable I guess...took the bus to and from work for 2 whole months....good luck!

n15m0 Grand Master

n15m0

Posted
Posted
Thats bloody crazy. It took a total of 4 Days to get my car insurance threw after my EX ran into my fence when we she was having a crazy day lol

8 weeks my ass.... get a new insurance compeny.

Are you talking about 4 days for it to get repaired or 4 days to get it approved? Depends on the damage though...mine was 7k worth of replacement parts and labour...

Second time, scraped my front bar...dropped it in got it back the next day, fully resprayed bar good as new :happy:

Yotis Experienced

Yotis

Posted
Posted
Maybe so, but I've having my own battle with Shannons at the moment :D

When I called up for a quote on an S15 in the past, the person that called me is probably one of the rudest person I have ever called up for an insurance quote.

feel free to PM me Karen, as i've just signed up with them :|

I aint very bright.. but could someone PM me who this insurance company is?

ETA 2 months is pretty short.... I have a car on hail damage repair and I have waited since ~october last year, but she is going in next week finally.. yay

Ska Grand Master

Ska

Posted
Posted

If you need to deal with Shannon's PM this guy:

_8OO5TED_

http://www.skylinesaustralia.com/forums/in...=04&MID=979

He works for them and will do his best to help out.

When I called up for a quote on an S15 in the past, the person that called me is probably one of the rudest person I have ever called up for an insurance quote.

I aint very bright.. but could someone PM me who this insurance company is?

ETA 2 months is pretty short.... I have a car on hail damage repair and I have waited since ~october last year, but she is going in next week finally.. yay

I had the same deal with Shannons, they didnt want to even think about what a Stagea was....... But Boosted gave me a quite competitive quote....

The insurance company I am with , Unique Car Insurance, were excellent on my claim, had it inspected within a week and repairs apporved a day after inspection. Pity the panel beaters took 3mths+ to get it back to be, but there was a 3week break for xmas there, but still, cant knock the repair job, was top quality work, just had to wait for it.......

mid life crisis Veteran

mid life crisis

Posted
Posted

lol @ SHANNONS when i rang them for a quote they asked if i was a enthussiast i said i have a ac cobra replica /a speedway car/and 2 r33 skylines in the family does that qualify im 47 yrs old perfect driving record and i got knocked back cause i wasent in a car club was told to try just cars. how ever will go thru boosted when my current policy expires

SMR33 Grand Master

SMR33

Posted
Posted
lol @ SHANNONS when i rang them for a quote they asked if i was a enthussiast i said i have a ac cobra replica /a speedway car/and 2 r33 skylines in the family does that qualify im 47 yrs old perfect driving record and i got knocked back cause i wasent in a car club was told to try just cars. how ever will go thru boosted when my current policy expires

_8OO5TED_ used to be the guy who would do insurance quotes from Shannons, but he has changed his role. The guy to deal with now is GTRSOUL and his name is Chris.

These guys will be very helpful in arranging a quote for you.

feel free to PM me Karen, as i've just signed up with them :|

The issue I'm having with Shannons is with regard to a claim

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