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Disgraceful Display By Auto Industry Staff

cowie165

By cowie165,
in New South Wales

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cowie165 Veteran

cowie165

Posted
Posted

My brother recently had some work done to his car by a Sydney service provider. Following the retailer damaging my brother's car, the situation turned very ugly and the disgusting behaviour exhibited by staff members was absolutely inexcuseable.

Staff members verbally and physically assaulted my brother when he did not accept their 'make good' offer following the damage to his vehicle. A large group of staff congregated and the whole lot began to scream, shout and intimidate whilst he stood there by his lonesome, until he accepted the offer under duress. Way to win customers. Way to act like human beings. Way to obey the law.

To avoid any claims of libel, I shall only say that the retailer sells wheels and tyres and is based at Tempe. If you send me a pm I shall reply with the business name.

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Jayla Rising Star

Jayla

Posted
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pffft i know who your on about and i understand why your furious...

they did the same to my brothers mates car but when push come to shove my brovs mates were too big for them to do anything lol so they paid up and a bit extra for reasons im sure we all know why...

They are just out for $$$$ not interested in what car or damage they do whilst making a few grand...

Tell your brother to take it further Im sure Office Fair Trading already know who your talking about..

Hope all goes well an keep us posted..

Good Luck..

Jayla Rising Star

Jayla

Posted
Posted

Yeah I know Id never go there...

Ozzy Tyres at St Marys are so cool they are heaps nice too, they did a mates car I was with him an they took care the whole time we were there not just on his car but all of them..

hanyou Grand Master

hanyou

Posted
Posted

yeah ive got my tyres there once.. i askt one of the guys there if the falken range (ziex 326 lol) was a good performance tyre.. and all he could say was "yes theyre a jap brand so of course"

they obviously dont know much bout theyre product and are deffinently in for a quick buck.. and yeah theyre heaps rude.. havnt gone back since

cowie165 Veteran

cowie165

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Wow, I had no idea the rep of this place was so poor.

The damage was relatively minor. It was a good scrape to the front right guard and headlight assembly. It'd be paint the panel and blend the door and bonnet.

It isn't the damage that was the problem, accidents happen. It was the shouting and obscene jeering from a large group of employees when my brother (who was there by himself - his wife and kids out shopping) wanted to consult his own panel beater before accepting the make good offer.

The senior employee working at the time was the one leading the group and it resulted in spitting, if that puts things into perspective. Being by yourself, you'd have to be bigger and meaner than Vin Diesel to have a leg to stand on.

Anyway, the thread was for me to share some appalling behavour by a business I thought SAUers used. Evidently, everyone here is already smarter and steer well clear...

satanic Grand Master

satanic

Posted
Posted

I'm going to have to disagree this time; I've been to the aforementioned place on a few seperate occasions now and have received nothing but great service; the boss came out to greet us; offered us all different combinations of tyres etc and went as low as he could on the pricing.

Staff were a bit roudy; but hey you'd be too if you worked there every day. In light of this; they still had the courtesy to package up my old rims and make sure it didn't damage/dirty anything when placed back in my car.

I guess it's different for everyone; but that's just my 2c

N1GTR Grand Master

N1GTR

Posted
Posted
I'm going to have to disagree this time; I've been to the aforementioned place on a few seperate occasions now and have received nothing but great service; the boss came out to greet us; offered us all different combinations of tyres etc and went as low as he could on the pricing.

Staff were a bit roudy; but hey you'd be too if you worked there every day. In light of this; they still had the courtesy to package up my old rims and make sure it didn't damage/dirty anything when placed back in my car.

I guess it's different for everyone; but that's just my 2c

I went back there with a warranty claim. Not a retailers warranty claim, but a MANUFACTURERS warranty claim - so all they had to do was accept the rims and mail them to the manufacturer for them to be repaired/replaced. All i got was 4 guys telling me im lazy and its my fault the chrome is peeling. Then they tried to blame it on the brake dust being hot. So when i mentioned that if that were true, every set of rims they've ever sold that was chrome should be peeling, they told me to leave.

So much for a warranty, even if it wouldnt cost them (as the manufacturer picks up the tab), they still wouldnt do it.

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