Know Anyone That Works At The Cba?

[R31Nismoid]

Does anyone work/know someone who works for the Commonwealth bank?

In particular thier Fraud area.

Ive had a massive issue today with my account being wiped clean by some muppet who's somehow stolen a replacement ATM card from my mailbox, increased the drawing limits and gone on a spree across 3-4 ATM's in a certain suburb of Melb... ripping all my cash out to leave me with about $5 to my name

No idea how this could have occured with all the "measures" banks have in place. its utterly beyond me and im not happy as i was sitting at freaking home all day yesterday so it sure as hell wasnt me drying my account out.

Ive lodged a "case/claim" with the CBA Fraud area, and they said it could be upto 3-4 weeks, if not more.

So that really farks me up.

The amount was quite substancial, and as im going to be overseas in 4 weeks... i was really needed the cash!!!

So if anyone knows someone that can help out, i would greatly appreaciate it.

Cheers

[Jetdat]

how did they get your pin?

make sure you state in your claim that you have not given your pin to anyone, and destroyed any papers that contained it..

my gf also is in a similar situation with a HUGE amount of her money taken from a branch 2 days ago...

and suprise suprise, she is also with CBA..

i also had a bizzare situation winth CBA, with money being taken from my account...luckily i got most of it back....

they really need to get their act together!!!

[LiQuid IcE]

That's ridiculous

the card obviously has to be activated and all that by you before it can be used but you'd already know this.

Hope it all works out

Dunno anyone at the bank though.

[inark]

CBA cards if they send you a new one say if it was stolen or lost (not sure if this is why u got a new one ash) they send you the PIN in a seperate tear apart package thing on a different day... which is stupid.

Altho to activate it you usually have to ring and answer some pretty intimate questions about your spending habbits... like what your account balance was the day before you rang... or what you last used your card to buy etc.

[R31Nismoid]

No idea how the person got my PIN

I've never told anyone my PIN and i made sure i was beyond clear on that today.

Funny thing is the ATM's the cash was taken from are a 35-45min drive from my house. So its not even local to me.

I looked @ the CBA logs of my account (the rep showed me), and someone tried to change it (i think) yesterday over the counter and failed.

However they succedded in increasing the withdraw limits to a far larger amount than what i set it at via thier call centre.

Still doesnt explain how they changed/accessed the PIN though, so the CBA have a fair bit of explaining to do as i'll be reporting it to the Police tomorrow aswell.

The only thing i can think of is the PIN mail letter was swiped from the mailbox, along with the card itself.

I've been having random letters go missing lately... so i'll be getting a PO box... *once* when i get my cash back to i can pay for one

[R31Nismoid]

That's ridiculous

the card obviously has to be activated and all that by you before it can be used but you'd already know this.

Hope it all works out

Dunno anyone at the bank though.

Hope it works out aswell

They will have video of the ATM's, and the over-counter attempt.

So that will clear up the fact it sure as hell wasnt me... i was asleep till 1pm yesterday as i worked till 6am Thur morning lol.

CBA cards if they send you a new one say if it was stolen or lost (not sure if this is why u got a new one ash) they send you the PIN in a seperate tear apart package thing on a different day... which is stupid.

Altho to activate it you usually have to ring and answer some pretty intimate questions about your spending habbits... like what your account balance was the day before you rang... or what you last used your card to buy etc.

Yeah, the replacement card must have come. But i didnt ask them for a new PIN.

They said that when the new card came, that the PIN would just transfer over once i used the card for the first time...

But i never saw the card... so maybe they stuffed up and sent the PIN aswell? And the muppet card thiefter hit paydirt!

[**JaR**]

everytime I've gotten a new card, and activated it over the phone...the questions are pretty basic...d.ob, phone number and sometimes the security word that you set....nothing very 'intimate'

[inark]

its possible... definately worth looking into... cause if they farked up and sent your pin then they need a good hard reeming.

i remember they did the same thing to me years ago but the spastics sent them both on the same day so the PIN and my new card were in the mailbox at the same time

everytime I've gotten a new card, and activated it over the phone...the questions are pretty basic...d.ob, phone number and sometimes the security word that you set....nothing very 'intimate'

theyve always asked me transaction history...

and how many people are going to know i spent $13000 at sexyland on a real doll?

lol

this is a joke btw so shut up in advance.

[Mavric]

Sorry to hear bro that sux...

Hope they sort it out and it doesn't take that long... 4 - 6 weeks i can understand they need to do some investigation but still cant take that long, to review recorded phone calls etc, they should be a good indication i would have thought.

[Roy]

Fark! They cant track the spending at all? Or was it all simply withdrawls from an ATM?

You would hope CBA are on the ball and you get your money back.

I know ANZ are great like that....or if it was acredit card then you woudl be covered against fraud. But savings ? Shit

[R31Nismoid]

I hope they sort it out. Was just 4 large ATM withdraws and thats it

Either way, im gonna switch banks after this i think.

I've heard ANZ are a bit better from a few people over the years. So this will push me over i think.

Or at least chat to other banks and see what security they offer, as quite frankly for someone to be able to do this... i believe, shouldnt really be possible at all.

So the CBA have a bit to answer for

[Leon.T]

Try another bank, Commonwealth bank are.........UMM.I'll keep the comments to myself, but when working around with bank, I get the most complaints from customers with commonwealth.

[Roy]

So Ash, i just got a new Mastercard from being shit faced in Shep and entering the wrong pin number 3 times and the card beign confiscated. If you want to steal the card im up for a wild weekend. And i will just claim it all under insurance and stolen card ... even stevens

[R31Nismoid]

lol Bris... you and credit card incidents are two peas in a pod!

[Basti]

man that sux bigtime. how was it so easy for them to up the spending limit? dont you need at least some kinda ID for that?

hey Ni.....can i borrow it?

[Jetdat]

I hope they sort it out. Was just 4 large ATM withdraws and thats it

Either way, im gonna switch banks after this i think.

I've heard ANZ are a bit better from a few people over the years. So this will push me over i think.

i have worked in banking for sometime now (switching over to it from mech. engineering field) and have had some experience in internet fraud area and now work in operations as a senior consultant so i guess i am entitled to an opinion on this; at the end of the day most banks offer similar security but amongst the top 4 big banks ANZ is a very good option from many angles..

[Bec]

F@rk Ash - thats all kinds of messed up.

I hope you get it sorted ASAP.

In the meantime, if you need a hand with anything, give me a call.

[wrxxy]

Actually talking about that I had a friend a few weeks back get ripped and he was with ANZ bank so I dont think there any better........Sry to hear about that Nismoid.........

[wrxxy]

Oh yeah I forgot to mention that they caught the guy but they wouldnt tell me mate who it was .............

[Jetdat]

Oh yeah I forgot to mention that they caught the guy but they wouldnt tell me mate who it was .............

privacy act... even the scum have rights.