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Nengun Performance Parts

Woodys

By Woodys,
in Western Australia

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SimonR32 Grand Master

SimonR32

Posted
Posted (edited)

nengun are getting shocking with delivery...

Updated by Tom on 6-Nov-2007 at 4:33pm

Your order has been shipped, please login to the website and view the order in 'My Orders' for tracking information.

Please note, tracking information will not be available until the order has left Japan, expect this to take a couple of days.

Updated by Tom on 6-Nov-2007 at 1:08am

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 31-Oct-2007 at 1:07am

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 25-Oct-2007 at 1:07am

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 19-Oct-2007 at 1:07am

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 4-Oct-2007 at 10:15pm

Thankyou, your payment has been received, we are now processing your order.

You will be issued with your EMS tracking number, just before the parts are sent. EMS tracking is only activated once the parts are in the air, therefore it is confusing and causes unnecessary concern should the EMS number be issued earlier.

Edited by Cerbera
Kaido_RR Grand Master

Kaido_RR

Posted
Posted
Anything going on in Japan that we don't know about? I ordered an N1 oil pump from Japan via Slide and the 7-10 days delivery quoted is BS!

don't think so, i just got my clutch from japan took me less than 2weeks from time of payment to arriving to my door. maybe they are just busy :huh:

bubba Grand Master

bubba

Posted
Posted

don't think so, i just got my clutch from japan took me less than 2weeks from time of payment to arriving to my door. maybe they are just busy :)

:) Looks like I won't be fixing my RB30 this weekend, still waiting on bearings to come from over east anyway :huh: GOing to have to let the sticker expire as I was due to take it back over the pits next week :)

Topaz Grand Master

Topaz

Posted
Posted (edited)

7-10 days is the delivery time which is not part of their internal search for the product. In my current confirmed order it actually says "Orders can take anywhere from 7 to 21 working days for delivery" but I have never waited more than a week for delivery.

(EMS tracking at ice.auspost.com.au)

Edited by Topaz
justin911 Grand Master

justin911

Posted
Posted

i ordered a rb26 pfc about a month ago. only took 3 weeks to arrive from when i made the payment so you should be right :D

hmmm i just ordered a power FC handcontroller off them on 31st of october....and right now its still processing so yeah they've recieved my payment....i've sent them like 5 emails but no reply :) but yeah as long as i recieve the item ill be happY :D

Cheers

CHi

Kaido_RR Grand Master

Kaido_RR

Posted
Posted
7-10 days is the delivery time which is not part of their internal search for the product. In my current confirmed order it actually says "Orders can take anywhere from 7 to 21 working days for delivery" but I have never waited more than a week for delivery.

(EMS tracking at ice.auspost.com.au)

ems time for me is 4-6days

tracking from here :)http://tracking.post.japanpost.jp/service/...0.jsp?locale=en

heller44 Mentor

heller44

Posted
Posted (edited)

Cerbera: same situation here... see what follows.

Updated by Tom on 6-Nov-2007 at 9:04pm

Your order has been shipped, please login to the website and view the order in 'My Orders' for tracking information.

Please note, tracking information will not be available until the order has left Japan, expect this to take a couple of days.

Updated by Tom on 6-Nov-2007 at 8:56pm

Hello

I have sent all parts except for the

[xxx

xxx

xxx]

I will send these parts shortly after

Updated by Tom on 4-Nov-2007 at 1:08am

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 29-Oct-2007 at 1:07am

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 23-Oct-2007 at 1:07am

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 17-Oct-2007 at 1:07am

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 2-Oct-2007 at 11:31am

Thankyou, your payment has been received, we are now processing your order.

You will be issued with your EMS tracking number, just before the parts are sent. EMS tracking is only activated once the parts are in the air, therefore it is confusing and causes unnecessary concern should the EMS number be issued earlier.

Updated by Tom on 29-Sep-2007 at 10:16am

Your order has been confirmed and a shipment estimate provided. Your payment is required to continue processing of the order. The provided shipment estimate is valid for 2 working days after order confirmation.

I wonder when the rest will turn up.

Edited by heller44
bubba Grand Master

bubba

Posted
Posted (edited)

That happened with my last Nengun order, he couldn't source the C's shifter right away so sent the diff and other stuff, shifter followed a few weeks later. I did have to chase him up about it though.

Edited by bubba
Topaz Grand Master

Topaz

Posted
Posted
Topaz, I was asking about Japan in general.. I ordered my N1 pump from Sliding Performance but it was coming ex-Japan :)

Yeah, I didn't specifically answer the 'Japan in general' bit :)

But I'd guess its pre-Christmas orders beginning to flood in. Also, tax time has just past.

Woodys Community Regular

Woodys

Posted
  • Author
Posted

Thats the same sort of problem i`m having .lol

Said all parts are confirmed and ready to send. Then i get email

Updated by Tom on 15-Oct-2007 at 11:31pm

Hello

This is a pretty big order so to help out we have sent the clutch first

I will send the other parts shortly after

Then i get

22-10-07

Hello Adam

We have sent the clutch. The rest of the parts will be sent tomorrow

Regards

Todd

30-10-07

Hello

I will be sending the rest of your parts in the next few days. Please dont worry. We have your best interest at heart. We haven`t forgotten you or anything like that

Regards

Todd

Now its 08-11-07 and i still have been told nothing.....i been waiting for about 49 days since payment and to this day still no nothing.

Told them there customer relationship sux.

At this rate i might as well visit them in person and collect the stuff or my money back while i`m over there in Japan for the Auto Salon.

Anyone got any YAKUZA mates over there i could hook up with :)

Ohh and the only reason i been getting reply from Tom is because i keep sending him a email as to where is my stuff. If you don't email them then they just ignore you and enjoy your money collecting the interest....

Denver Grand Master

Denver

Posted
Posted

greenline FTW

even if they don't have it listed online, it won't hurt to email and ask, chances he could source it for you

other good thing with greenline, even if its not in stock, or its going to be delayed, he will tell you up front at pricing time, so you know when it should be turning up, and usually its within half the time he tells you

  • 2 weeks later...
justin911 Grand Master

justin911

Posted
Posted

why the hell does nengun let you know on the day its meant to be shipped out that your order is gonna be atleast another week late.

its like they just order it from there suppliers, then dont check if its in stock at the supplier but just wait by there mailbox to see if they recieve your item.... hmmm... thats probably exactly what they do actualy :)

  • 2 weeks later...
taynewguy Community Regular

taynewguy

Posted
Posted (edited)

I think I've just bought my last part from Nengun......

Updated by Tom on 5-Dec-2007 at 1:08amNotification Sent

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 29-Nov-2007 at 1:08amNotification Sent

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Getting sick of seeing this update each time I look forward to getting my parts.

Have bought way over 5K worth of gear in the last 3 months alone and the service has been delayed every order.

I'm just having a bit of a whinge today.....as I also have parts overdue from Slide! Their 7-10 days (ready for immediate dispatch) quote is absolute bullsh!t.

I wish someone here in perth had a sh!tload of money and could just stock up on parts so we could purchase them locally.

I'd be happy to pay a premium for this kind of service.

ok end rant - I'm off to cry myself to sleep.

Edited by taynewguy

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