Lg Lcd Tv

[Mick]

Hey thanks for spending the time to reply, very very helpful information you have givin me .. Thankyou ..

The TV is only 4 monts old so its still under manufacters warranty, and i also purchase the extended warranty also.

Its just i got a bit scared when i read that if they replace the TV instead of fixing it then the extended warranty is terminated.

But as you said, there not goin to replace unless the cost excedes the repair cost ..

And in the event of replacement i will have the option to purchase the extended warranty on the replacement TV.

So is that correct ?

Cos i know the extended warranty doesnt cost much its just the princibal of it, whatever warrany is left, hypertheticaly say it had 2 years left on the extended warranty and the item is replaced i think the 2 years warranty thats left should be transfered to the new replacement TV ..

Anyways thankyou again for your help ..

[DogKnight]

More than welcome mate.

What your saying is correct. Upon replacement, extended warranty you originally purchased is void. However you will get a new manufacturers warranty on the replacement and can purchase a new extended warranty on that replacement also.

Extended warranty will also continue on the product regardless of what is done within manufacturers warranty period.

[allblitz]

Pioneer is the cream of the crop for Plasma. They don't make LCD.

Pioneer is the only manufacturer that does not have a gap between the screen and the plasma panel behind it. The rest have 3 reflections, Pioneer only has a double reflection (try the lighter test)

I have a Sonic 42" Full HD LCD (does the job).

I just purchased a Samsung 52" Full HD LCD awaiting for it to be delivered. Hopefully tomorrow, seems like a good TV.

My sister has a Sony Bravia 46" LCD - seems nice too

[W0rp3D]

You dont have any extended warranty left, that is correct.

I used to work for Harvey Norman as a computer technician. Ill explain the extended warranty process from the point of view which I dealt with it. Say for example in this case its an LG computer monitor. We will say it was purchased 4 years ago for $1k.

1) We receive product from cust, fault claim is made.

2) We test to confirm the fault on site, make sure it isnt a silly mistake by cust and there is a genuine fault.

3) We raise a claim with the extended warranty company. This can be for repair or replacement if we think its uneconomical to repair. Eg: If a 17" LCD was purchased for $1k four years ago its covered up to that amount. If its likely to cost around $250 to repair, and we can replace it with an equivalent product for around $250 (cost price, not retail), we will also quote for replacement. The its the call of the extended warranty company as whether or not they wish to replace it at that price or whether they would like to get a quote for repair.

4a) They give us authorisation to replace it - we call cust and offer replacement, or tell them how much we were given authorisation to replace it for and let the cust choose something in store. This process would end here.

4b) They request we get a quote done for repair so we send it off to the manufacturer if they do repairs or an authorised repair agent.

5) Repair agent quotes us price for repair and we inform Ext Warranty company. This is where it can get messy.

* 5a) Quote may be for $290 to repair, so you would think its cheaper to replace it. However a lot of repair companies will charge a quote fee if you dont go ahead for repair with them. "The Repairer" may charge $100 for looking at it and quoting for repair, so once you add that to the cost of replacement, its still cheaper to get it repaired. In this situation, the $290 for repair would be deducted from the amount which it was covered for ($1000 - $290) leaving a balance of $710 with the extended warranty company. This balance will be sued for any future repairs within the ext warranty period. Also, repair companies will also offer their own warranty on their repairs (usually 3 months). This warranty does not stack/accumulate with the remaining ext warranty.

* 5b) They quote $500 to repair, and the extended warranty company will say bugger it. They get the item sent back to the retailers to be disposed of and either give authorisation for replacement, or request a quote for replacement.

6) We call the cust and same process as 4a, offer replacement product.

Other bits of information.

- In either situation where the product is replaced with a new product (4a and 6), the extended warranty is considered over, regardless of original value of product. Because cust is receiving a new product, there will be a new manufacturers warranty on the item. The cust will also have the option of purchasing a 'new' extended warranty on this item.

- The cust cant choose a replacement straight away. The on site technician is given the job of finding a replacement that meets at least the same features/benefits of the item that is faulty. The cost price of this item is the total the extended warranty company will pay. Say for example, I quote for replacement of another LG monitor at $220. When you get to the store to pick up the replacement, you dont want another LG, and decide to go with a Sony. If the Sony has a cost of $240, the extended warranty company wont change their value offered of $220. It will be up to the cust to make the difference as the price of $220 is considered enough to provide a product at least equal to their original.

- The value can be a two edged sword. The technician can quote a large amount for replacement so the cust has a choice of a better replacement monitor, however, the higher the the value he quotes, the elss likely a cust will get a replacement and the more likely it will be repaired.

- An item can be repaired under extended warranty up to 3 times before we can insist on replacement. This can sometimes be fewer if the product was repaired during the manufacturers warranty period.

Phew, any other questions? lol

Very helpfull info, i have an LG rear pro that is starting to screw up, luckily i bought it off a mate who had gotten the extended warranty (otherwise it would have ran out by now) i have been told about them sometimes offerering a replacement instead of fixing it, hopefully they do this and i get the option to add to it so i can get something better.

[Gazzilla]

Anyone Know where I can get a good prices on HD LCD TV's?? with the 1920 Res??

[W0rp3D]

Anyone Know where I can get a good prices on HD LCD TV's?? with the 1920 Res??

jb hi-fi?

[DogKnight]

Glad to hear the info is useful, took a while to type

I have a Panasonic 42" plasma. Brilliant TV.

Harvey Norman often have "garage sales" so to speak, especially the dandenong store. They often sell off items below cost. This happens a couple times a year, worth waiting for.

[SLYNE]

panasonic viera 50" FTW

no problems so far

good as gold

[funkymonkey]

+1 for Panasonic Viera plasma's

if you're goin with LCD's then you gotta get a sony bravia... anything lesser is just not worth it.